Friday 17 July 2020

DISASTER PROOFING YOUR BUSINESS



We have all had to re-imagine our business models with the arrival of COVID-19. Those industries that rely on being the person on site - service providers like hairdressers, event related industries like wedding and entertainment venues - have had limited options other than to try to hibernate and survive.

Many other businesses have re-examined how they work and shifted much of their work online. Recently we have been challenged to get a simple Statutory Declaration signed in a locked down city. Contract Managers and lawyers are re-examining how this can work in practice, at least for the time being.

Even with a vaccine we can expect many work practices to change. Medical advice suggests multiple vaccines are needed and that they might cover only 75% of people. Many of us have found working from home offers some work-life balance dividends and reduces the carbon footprint of our businesses. It's not all bad.

Pandemic also highlights the importance of your business supply chain relationships. Who can you trust to make arrangements for your changing needs? Who has enough disaster recovery redundancy in their business to support you when you can't be on site? Who can augment your business processes?

Well Done International Pty Ltd is a provider of critical contact support services. We have already invested in virtualised systems and support for our clients and a National Distributed Network operating from three states to meet a service uptime KPI of 99.9%. 

Clients have been consistently able to contact us and make arrangements through this unfolding crisis. We've handled all calls 24x7 for Councils that had to close down as bushfires roared through their local government areas. We've have covered switchboards as our clients have moved their staff to remote worker arrangements. We've helped Clients cover alerts, alarms, GPS welfare monitoring, emails, and Customer Care with digital platforms and outbound follow up.

Our decentralised and virtual operations are a natural defence to illness at one site or failure at premises. We have adapted to the new business conditions and are here to help. 

It's a lot easier than you might think. Contact us on 1800 935 536 or make an enquiry at https://www.welldone.net.au/contact.php to find out how it could work for you.